Dealers have a wide array of Finance & Insurance (F&I) products they can offer to their customers – from vehicle service contracts, Gap waivers, Road Hazard, and Tire & Wheel coverage to Key Replacement coverage and much more. This menu of products requires staff training so that your employees are armed with knowledge when explaining what is available.
Dealers Protection Group (DPG) provides Best Practices menu training through our F&I specialists. They will help you increase your sales per vehicle with F&I income, and determine the optimal product mix for the highest potential profit that works for both your dealership personnel and customers alike.
With F&I menu training, your sales staff and sales managers will gain mastery of customer service techniques, a thorough understanding of legal compliance, and the ability to analyze credit and structure successful deals. Your employees will receive training on F&I products; the menu sales process; presentation steps and improved closing skills; overcoming customer objections, cost objections, and product objections; role-playing; and creating value and credibility.
Get schooled in the art of F&I sales.
Increase profits, product penetrations, and customer retention by maximizing every opportunity with a wide range of F&I products. Give DPG a call at 949.208.8550 to find out about our seminars, individual training material, and web-based training.